All products use encryption to preserve the integrity of each program. Only network versions have direct access to tables. For clients desiring improvements to programs; new reports, screens or changes to existing reports and screens, a method is used similar to repair of data entered.

All products have access to or automatically will repair data entry errors. The “Remove” screen is designed to search all existing tables and resolve data entry errors by opening this screen. This is a built-in safeguard automated repair for correcting errors in tables not easily accessed by a user.

Occasionally a client errors or creates a situation where there are no options built into the product to resolve an issue. In this case, the client is requested to compact the database and send it in for repair or upgrade.

The tables are reviewed and entry errors are corrected. This process is normally completed within a 24 hour period of a service request.

For improvements or upgrades, this process requires interaction between support and a client to ensure product received by a client matches a request made.

Prices for support are annual. The purchase price and complexity of a product are factors in the price for annual support. The more complex a product and the possibility of a product being used in different environments, increases the price of support. Network products have higher support cost due to environments these products are placed in. EXAMPLE: Internet server access; remote login, etc.

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