+ Do you have a Demo?
Our demo is no longer available. We offer CM2500, Cemetery Management SC Lite, as a lowest cost option. CM2500 has most of the screens and reports found in CM2400. CM2500 can not be modified, has no maps, and will not accept an import from a clients existing data. CM2500 does record an unlimited number of Owners, Next of Kin and Interred. It is limited to 3500 grave sites and is specifically designed for small cemetery's. A client can upgrade at anytime to CM2400 or CMM2005.
+ What are Maps?
We ask a client to send us any information they have that identifies the layout of their cemetery. That information is usually an aerial view from Google, a set of hand drawn maps, pictures, window shade, pictures from a wall map or other hand made item and plat maps of the area. If a client has an old set of drawings we ask them to send in a copy of their maps. At no time do we want your originals.
We take your information and draw up your cemetery into easily identifiable sections. These individual maps are placed into the program and you are provided two sets of pictures for your use. These are great for coloring as you want to and making into brochures for hand outs.
+ If I do not have a drawing of my cemetery can I still get maps?
Yes, as stated under maps there are a number of options we can explore to figure out what the layout of your cemetery is.
+ What is Grave Site Setup?
Grave Site Setup (GSS) is having one of our engineers set a program up for you with the layout information of your cemetery. If your cemetery uses Lots and Graves and they are in a Section or Block (or both) then GSS is to identify each Lot and how many graves are in them. If a cemetery has a set number of graves in each lot and the lots as sequential then having us enter your GSS is not recommended. The program has an automated area for entering grave sites. We are usually requested to enter information when all of the lots have diverse grave sites.
+ What is Grave Layout?
Grave Layout (GL) is having one of our engineers redesign a program to match the grave site descriptors you cemetery uses. Cemeteries in the US and Canada dating back to before the 1700's have odd methods for identifing the location of a grave site. Our screens and reports are controlled by internal code; GL requires an engineer to modify that code. We charge a bit more for this option as our smallest program has over 1 million lines of code. After we enter the code changes we then enter your layout information. GL is basically a complete program make-over and then we enter GSS.
+ Can I upgrade to another program and if so what is the procedure?
Lets say you purchased CM2500 and a year later you want to upgrade to CM2400 and have maps. You would send us a copy of your CM2500 file. We would take the information out of it and process it into CM2400. Then we'd do your maps and put those into the program. The same is true if you upgraded from an older version of one of our programs to CM2400 or CMM2005. You can also upgrade from CM2400 to CMM2005.
The cost to upgrade from CM2500 to CM2400 is the price difference of the two programs. What you paid for CM2500 from what CM2400 is selling for. An upgrade from an older version of our software to newer programs is listed on the website's price page.
These are upgrades not updates. Updates are covered in your service agreement.
+ How do I purchase more than one item?
You send in a request for more information and we provide you with an order form. Using this form permits you to send in a check or money order for the total price. We recommend this option for clients purchasing a program with work for maps, an import and or other changes as well. The purchase on the website is for those that are interested in purchasing only a program or is interested in getting an additional service. If you want to purchase more than one item, then you will be required to do so by individual purchases or by using an order form.
+ What is support and how is it done?
All support is presently being done by email. You will receive an email from our technical support location when your program is shipped. If you need assistance or additional help, contact technical support at that email address. If we feel the need to contact you by phone we will make the call. We also provide our clients with a service website where we post how-to-do activities within our programs.
+ How long is your sale?
If you requested information from our contact us page and received a quote from us, that quote is good for 6 weeks. It normally takes a cemetery board 6 weeks from the time they ask for information on cemetery software to when they decide to purchase. If we are notified within 6 weeks of the initial email that you will be purchasing from us, we will honor any quoted sale price for 4 weeks from receipt of that email (we will reply identifying we have received your email). That gives you a maximum of 10 weeks from when you first requested information from us to when you have to provide payment to ensure that quoted price is what you pay.
+ Do I have to buy a new computer to run your program?
Our programs will run on a computer configured with Windows xp from 2001 up to any of the present Windows 7 systems, 32 or 64 bit.
+ What are the computer system requirements?
* Windows 7 / Vista / XP
* 512 MB RAM
* 50 MB Hard Disk Space
+ Do I need to know how to use Microsoft Access?
No, all database programs require what is known as an 'engine'. The Access engine is provided with the program during a normal install. When the program opens a menu for the program is provided. Some of the Access menus are seen but most are greyed out. The database runs from its own menu.
+ Can you import our spreadsheet data?
We import data from Excel spreadsheet format as well as CSV (Comma Separated Value) and TSV (Tab Separated Value). If your data is from an Access database we will instruct you in how to obtain all of your data in one of these three formats. Client are not allowed to import their own data. All data fields are set to specific types of data.
+ Do you provide on-site training?
Yes, if a client requires an engineer to be available to teach their personnel in the use of one of our programs, we will make arrangements with you for this additional service. In most cases the program is self explanatory and with the use of our support and the user manual, 99% of our users are able to be up and using the program within a few hours of self instruction.
+ How is this program backed up?
We provide a flash drive with most of the programs we have sold. By making a copy of the program in a user created folder on the flash drive a user is able to have a recent backup of their data.
+ Is the data 'locked' in the program; meaning that only CSR can get it out?
No, all programs export all of the primary tables into Excel XLS spreadsheets. All reports export into RTF format for use with any available word processor for individual customization.